Frequently Asked Questions

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Fees for online counselling sessions are $150 (plus GST) for a 50 minute session. If you are not going through insurance and are interested in sliding scale fees, please feel free to email me or send a secure message through the "Contact" page to discuss your options. 

La Terra Therapy uses the Owl App. It is HIPAA compliant, meaning that the network is secure and meets the American Psychological Association’s (APA) standards for encryption. Clients can schedule appointments once they have created an account.

To book an appointment, please follow the "Booking" page at the top of the website, where you will be promoted to create a client portal. This portal allows you to manage your sessions (book, reschedule, or cancel) of your own accord. Please note that upon creating a profile, it will ask you to provide a valid credit card to secure your booking as a security measure. La Terra Therapy will never charge your credit card without permission. After your appointment, you can pay by credit card or e-transfer. Your initial 15 minute consultation is free of charge. 

Payments after sessions can be made in a timely manner through e-transfer or credit card. Once the payment is received, you will be provided with a receipt. This receipt can be used for reimbursment from your insurance provider.

Most insurance companies cover Canadian Certified Counsellors (CCC) in British Columbia. With that said, each individual insurance plan varies depending on what benefits are provided. It is your responsibility to ensure that your plan will provide coverage and reimbursement. Due to an inability to bill your insurance company directly, clients pay up front for sessions and submit their receipts for reimbursed afterwards. 

Clients can cancel or reschedule their counselling sessions at any time, so long as they provide 48 hours notice. If you cancel with less than 48 hours notice, you may be charged the full amount. This policy is in place because as counsellors, we reserve for you (and all our clients) more than an hour of our time for sessions and clinical notes. If a client cancels with less than 48 hours notice, we are often unable to fill this time slot. Thank you in advance for understanding. 

At this moment, I am not offering in-person sessions. I value transparency in our therapeutic relationship and where I call "home" frequently changes. By offering virtual sessions, I am able to pursue both my passion for travel and helping clients alongside their therapeutic journey. I do, however, return to British Colombia often, and will provide in-person sessions for existing clients when I am there.